STD Test Results

What do test results look like?

We have designed our test results to be easy to read. However, if you have questions about your results, please call a Care Advisor at (877) 457-3082(866) 660-2593 between M-F 6a-9p | Sat 7a-9p | Sun 9a-9p CDT. They can answer general questions about your results and put you in touch with one of our doctors, when appropriate.

Can I get my test results on my mobile phone?

Yes. Log into your secure online account just like you would on a computer, and click the "View Results" link to see your test results.

How quickly can I speak with a doctor?

If you have tested positive for any STD, a doctor or a member from our medical team will be available to speak with you. After requesting and confirming an appointment for a consultation, a doctor or a member from our medical team will be available to speak with you by phone usually within 24 hours. If medically appropriate and allowed by state regulations, the doctor may prescribe medication that can be picked up at your local pharmacy. Depending on your results, the doctor may also refer you for local care. This phone consultation is included in our testing service at no extra charge.

What if my results come back positive?

Our team of doctors and Care Advisors are here for you. One of our doctors and clinical team members will be available to explain your results over the phone. They will answer any questions you have and, if medically appropriate, recommend a course of treatment or refer you to a local specialist for care.

What does "positive" mean?

A positive test result means that a specific test showed signs of infection.

What does "negative" mean?

A negative test result means that a specific test showed no signs of infection.

What does a "normal" result mean?

"Normal" is the medical term for a negative test result.

What does an "abnormal" result mean?

"Abnormal" means that there is the possibility of an infection.

Example of STD test results.
What does an "equivocal" result mean?

An equivocal test result is neither positive or negative. Testing a few weeks later to confirm is likely the safest course of action.

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What does "nonreactive" mean?

A test result that is "nonreactive" is negative. This means this test showed no signs of infection.

What is a "value"?

Your value is a number associated with your STD test results. The value is paired with a reference range. The reference indicates if a value is in the positive or negative range.

What is a "reference range"?

A reference range defines what is "normal" for a certain patient population. For STD screening, reference ranges indicate what is in the positive, negative, indeterminate or equivocal ranges.

What is a "reflex test"?

A reflex test is a second test that is performed on the same sample for confirmation of the STD result.

Can I get the same STD more than once?

Yes. Reinfection is common with STIs like chlamydia, gonorrhea and trichomoniasis. It's important to get tested after unsafe sex, even if you've been cured of an infection. You cannot get a chronic condition more than once, because it is a lifelong infection.

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